Handmade Macramé Hanging Cactus

We offer different shipping options for United States, Canada, Australia, New Zealand, United Kingdom, Europe, Asia and the rest of the world. The cost and time of them varies depending on the products you order and your location.

- Free Worldwide Shipping available on all orders.

- Standard shipments are made from 3 to 10 working days.

- Other International shipments are made from 10 to 15 working days.

Returns

We understand that it can be difficult to get that perfect piece of gear the first time around. If you are not completely satisfied with your purchase we will grant a full refund or exchange. Customers are responsible for the shipping costs for returns unless the return is a result of our error or a manufacturing defect.

Item(s) must be in new condition, not missing parts, tags, or instructions and in resalable condition. Items eligible to be returned must be post marked within 30 days of their receipt by buyer, or no later than 45 days after their initial shipment. We do not grant refunds or exchanges for custom, discontinued, clearance, or closeout items except due to our error or an undisclosed defect.

If you need more information or want to proceed a return, please contact us via email: support@franklii.com

Refunds

If you are not happy with your item for any reason, we offer a full refund policy (within 30 days). To claim a refund, please email us at support@franklii.com and we will confirm the item return delivery address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed within 14 business days, and a credit will automatically be applied to your credit card or against the original method of payment

Late or Missing Refunds

If you haven’t received a refund after 14 business days, first please check your bank account or contact your credit card company, as there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@franklii.com